Terms and Conditions
Sales and Returns Information
These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:
Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
1.1 This site is owned and operated by Distribuciones Inox Canarias 2017 S.L. Our registered head office is C/ Perez Zamora N48, 38400 Puerto de la Curz, Santa Cruz de Tenerife, Spain.
1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.
2. Ordering Goods
2.1 All orders placed through our website will be subject to our acceptance of the order.
2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitutes acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-
- you are entitled to use the code;
- you meet all the conditions that apply to its use;
- you agree to the terms set out below.
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis.
2.4 Should you wish to cancel your order or return any goods, please go to the Returns section for further information.
2.5 Please note, you are responsible for all purchases made on your account and are personally liable for all the outstanding balance.
3. Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section.
4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.
4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent directly from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.3 All items are subject to stock availability.
4.4 When we deliver your items to you may be asked to sign for the goods to acknowledge that you have received them.
4.5 Please note that if you wish to return goods, you have 14 days from receipt of the goods to return them to us. For further information on returns and exceptions please see the Returns section.
4.6 If an item is faulty please contact us and we will arrange an appropriate remedy.
4.7 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.
4.8 Refused deliveries are not the way to return items as it will be your responsibility if it gets misplaced, lost or damaged on the way back.
6.1 The use of our site and any contracts formed are governed by English law. Overseas orders do not apply.
6.2 All products are sold on the basis that they are for personal, domestic use only.
6.3 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
6.4 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
6.5 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
6.6 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
6.7 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
6.8 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
6.9 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
6.10 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
6.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
6.13 All intellectual property rights (including the use of trade marks) shall be solely owned by us. You are permitted only to use the material on this website as expressly authorised by us or our licensors.
6.14 Any unauthorised use of material on this site is strictly prohibited.
6.15 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
6.16 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.
7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.
7.2 Our rights, and those of our affiliates and suppliers are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.
7.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).
7.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).
7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.
7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.
Your order will be accepted by us, and a contract will then be formed between us when we despatch the goods to you.
Age Verification Process
It is our duty as responsible retailers to check the age of every customer as the items we sell are age restricted to 18+. We aim not to trouble you while we do the background checks but from time to time we might just have to request extra information from you. We may require you to provide a copy of any photo ID (passport, driving licence, etc).
It is very important to provide all the information correctly during the checkout process, by not doing so this will delay your order. The information provided is for us to do a quicker age verification. This information is never shared and is only used for the purpose of checking your age.
If we request proof of age at any time during the transaction and you then decide to cancel your order we may still request it for a quicker refund. If you deny sending the age verification you will still get your refund but it might just take a little longer as we will have to check and make sure it wasn´t a fraudulent transaction. FOR MORE INFO PLEASE CONTACT SALES ON [email protected]
Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name. It is one of the fastest growing crimes in the UK and anyone is at risk
Age verification incures a cost of which Hunters Knives assumes in a successful transaction. In the case of acancellationn or a return, Hunters Knives will deduct from your refund a Total cost of 5.45 as the administration has already been processed.
In the case we have requested your proof of age it is because we already have done our administration and there for you will also be liable for these costs
If the order is canceled or returned for faults or damaged goods this cost does not apply.
All standard orders are normally dispatched in 1-2 working days once we have verified your age. Your item will be shipped by either Royal Mail 1st class, 2nd Class, or Parcel Force unless advised otherwise. A signature will be required on most orders. Orders should be with you within 2-5 working days after age verification has been processed.
We do not post on weekends or bank holidays.
Express deliveries are dispatched the same day age verification has been successful, on orders placed before 1pm and on average arrive within 2/3 working days.
What do you charge for postage?
All orders up to the value of £150.00 are subject to a standard rate shipping charge of £5.95. Orders over £150.00 will be shipped free of charge (and are shipped in a 5 to 7 working day delivery) for orders required in a hurry our express delivery fee is £7.95. Express delivery is only available on orders placed between Sunday to Friday morning.
Tracking Numbers are no longer given to customers due to fraud prevention as these items are targeted by many fraudsters. Whatever courier we use will text or email the customer and advise of delivery on the day providing the information given is exact at the time of purchase.
IMPORTANT: Please note if you accept a damaged parcel from the courier, you will be held liable for damages or missing items. Please DO NOT ACCEPT damaged packages.
Outside UK Mainland (Ireland, Jersey etc.)
The orders sent out will be going with either TNT or Parcel Force and in some cases, we might use Royal mail which normally takes 3 to 5 working days as we also do an age verification check. If you choose any postal service, we will attempt to contact you to amend it before we send out any product and in the unlikely case we cannot get through to you we will put your order on Hold until you contact us.
Europe and International Countries (check list of countries)
We will replace or refund most goods provided they are returned to us within 14 days of receipt complete, unused, in their original packaging and with any security tags intact. Returns are free under our approval. If you return goods outside the scope of the approval and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.
You have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the model cancellation form in our website returns, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.
If you purchased your item using your debit or credit card please allow up to 7 days from the date of your return for your card to be credited or up to 14 days for larger items.
Cosmetic marks caused by general use (example: surface marks on Knife blades from opening and closing blade) shall not be considered manufacturing faults or general defects, therefor will not be accepted as a damaged item, but you still have the right to cancel your order within the 14 days.
If item has been used or assembled (example: Crossbows / Knives ) and then you decide to cancel your order due to a malfunction or a damage, Hunters Knives will only offer you a fair option which would either be a repair or replacement. If the item has been found by our Technicians or suppliers experts to have been misused or not used for the purpose intended we will contact you to let you know of our/their decision and we would ask for a postage fee to resend you back the item. If a knife has been found with blood or we have been informed by yourself as a customer that you cut yourself drawing blood we will not accept the return due to hygene issues and it is your legal obligation to inform us to avoide any form of contact with blood.
If your product is found not to be faulty or the warranty has been voided, one of our friendly and experienced staff will explain exactly what the reason is. You will be responsible for getting the item collected or pay our postage fee to send it back.
Refused deliveries are not the way to return items as it will be your responsibility if it gets misplaced, lost or damaged on the way back. If you wish to return an item you must follow the steps indicated in the returns policy.
All items sent back must have a returns form stating your reason for return, order id and telephone contact number and sent to the following address.
Returns, Download form below
To enable us to process your returns efficiently please contact us on 0161 287 0711 for returns address information. Download the appropriate returns form for your item: Bows & Crossbows Return Form or Knives & Swords Returns Form.
Please bear in mind GIFT Vouchers are non-refundable due to the unavailability of us tracking them being used. These are created for the purpose of the customer with the amount required in multiples of £10 with no limits.
These once recieved must be used. They have no expiry date and can be used at any time.
Back-orders & Pre-Orders Returns
On each product description there is a timescale for delivery and from time to time there will be items on back-orders or pre-orders,
In the event that you purchase one of these items, you will be contacted to make sure you have acknowledged that it is indeed a back-order or pre-order and you wish to proceed. By accepting to proceed you are entering in a contract and there is a 25% deposit.
Payments will be made in full through the website or by phone and we will notify you that from the total payment taken 25% is a deposit which you will loose in the event you wish to cancel the order. This will not affect your right to cancel for manufacturing defects in which case you will be offered a replacement.
Our warranty and returns policy applies to non-commercial product use only.
Your statutory rights are not affected by these terms and conditions.
The names, images and logos identifying Hunters Knives or third parties and their products and services are subject to copyright, design rights and trademarks of Hunters Knives and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Hunters Knives, or any other third party.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
These terms shall be governed by and interpreted in accordance with the laws of England and Wales. Law of England and Wales are regulated by the Law Society of England and Wales.
If you require further clarification on our terms and conditions please contact us at: [email protected]